Operations & Transformation Executive
Embedded operating leadership across enterprise transformation, operating model modernization, AI-enabled execution, and enterprise value creation, partnering with organizations at critical growth, transformation, and operating inflection points.
Former leadership roles:
Salesforce | NTT DATA | Cigna Healthcare | Supply Chain & Logistics Solutions (PE-backed)
Leadership Scope
Steve Brown runs and modernizes complex operations, and stays to make them perform. He has led in multi-year operating seats at Cigna Healthcare, NTT DATA, Salesforce, and alongside CEOs, founders, and PE sponsors through EverRise Now.
Operating Leadership
Executive-level operating leadership, in permanent and embedded roles, through transformation, growth, integration, and stabilization.
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Enterprise Transformation Leadership
Cross-functional operating model redesign, performance improvement, and execution governance
Executive Advisory
Selective leadership support to CEOs, founders, boards, and PE sponsors.
Core Operating Capabilities
Portfolio Governance & Strategy Execution
AI-Enabled Operations &
Data Enablement
Growth & Commercial Operations (GTM)
Healthcare & Regulated Environments
Operations Leadership & Service Delivery
Supply Chain & Value Chain Transformation
Transformation & Value Creation Impact
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Led GTM and commercial operating model redesign for a leading enterprise technology company, aligning revenue operations, partner infrastructure, and delivery execution to accelerate pipeline conversion and revenue realization
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Contributed to significant EBITDA and margin improvement through AI-enabled operating model redesign across a large-scale global delivery organization
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Supported operational readiness and integration governance for an $8B acquisition
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Delivered $55M ROI by building the portfolio governance and value-capture model that guided service operations investment across a large-scale healthcare operation
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Turned distressed account relationships into retained and expanded accounts, rebuilding executive trust through delivery recovery
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Contributed to an estimated $85M+ in claims cost avoidance across a multi-client health plan portfolio through claims quality improvement and reduction of fraud, waste, and abuse exposure
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Led the program and built the analytics infrastructure that helped a Medicare Advantage business resume marketing & enrollment after a CMS sanctions event, limiting disenrollment for 500K+ members
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Built a supply chain modernization practice from zero and earned a delivery-leadership seat inside a top-3 global hyperscaler's cloud supply chain program
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Led enterprise operations for a PE-backed supply chain SaaS platform through high-growth expansion and a successful strategic exit
Who We Are
EverRise Now is the operating practice Steve Brown founded in 2023. Through it, he works alongside CEOs, founders, boards, and PE sponsors on operating model modernization, post-acquisition integration, AI-enabled execution, and performance improvement.
His prior roles include Salesforce, NTT DATA, and Cigna Healthcare, and an early operating role at a PE-backed supply chain software company.
Recognition: 2026 ISSIP Excellence in Service Innovation Award, Distinguished Recognition, Impact to Business
Insights
Each time CMS releases new Medicare Advantage Star Ratings, I publish a market-wide read of what moved and why, built on QPROi™, a healthcare quality intelligence method I designed (patent pending). The latest covers the 2027 Star Ratings.
Read the 2027 Star Ratings Market Summary, and please visit QPROi.com
Why Work With Me
I'm a hands-on operator who learned operations from the inside. I start by learning how the work actually gets done, then redesign the operating model, governance, and execution systems around it so the team can own the result.
I stay long enough to see the work hold and to build the team that sustains it. On AI, I'm a pragmatist: I scale it where it pays off and walk away where it doesn't. And growth follows good operations, because clients who trust delivery buy more.